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FAQs

by Sway Team
Updated May 2020

Q: How do I download this app?

Download it here or search “Sway: Magic Dance” in the app store.

Q: How do I create an account?

You can create an account using your personal email or by using Apple, Google, or Facebook login.

Q: How does the app work?

Record yourself or a friend for 30 seconds, apply filters and watch yourself dance like never before! Once you’re done creating your dance, share your video with friends across all your favorite social platforms like Instagram, Snapchat, and Tik Tok!

Q: How can I share with my friends?

Once you’re done creating your dance, hit “Share” and post your dance directly to other platforms, or hit “Share” > “Save” to save the video to your camera roll.

Q: Where do I submit my dance and motion suggestions?

Submit them here!

Q: How do I create an avatar?

To make a new avatar, tap “Profile” on the bottom right of the screen. From there, tap “Avatars” then “+”. Note that, you can re-use the same avatar to make as many dances as you want. You do not need to make a new avatar for every dance video.

Q: How do I create a video?

After you have recorded your avatar, choose a dance under “Discover” and tap “Get Dance”. When it's ready, you can find it under "Profile” > “Videos”.

Q: How do I create a motion?

You can submit a request to become a Sway creator and receive your own channel on the app, where you can create and post your own dances for others to use. Fill out this form to submit your request!

Q: How do I use the Sway Keyboard?

Go to your iPhone’s Settings, select “Sway” > “Keyboards” > Enable “SwayKeyboard” and Enable “Allow Full Access”. To access the keyboard, hold down the globe icon in the bottom left of your keyboard and select “SwayKeyboard - Sway”. From there you can select a Sticker, GIF, or Remix to send directly from your Sway account!

Q: How do I make my dance a sticker?

Once you’ve created a dance, tap on it and select “Sticker” underneath the video before sharing or saving.

Q: Are my videos private?

Yes! Videos are all private - unless you make them public. There’s a toggle under the “Share” button if you wish to let us feature your videos.

Q: How do I add music?

You can add tracks that you’ve downloaded / purchased with iTunes + Apple Music! Simply tap the “Remix” button in any video to add any iTunes song that is already on your phone.

Q: How do I swap the background?

You can change the background of your dance by going to “Profile” > “Videos”, then tap the dance you would like to edit and hit “Remix” > “Swap Background”.

Q: Why do you have to be 13 to use Sway?

Users need to be 13 years old to use Sway because of the Children's Online Privacy Protection Act. In the EU, users need to be 16 years old.

Q: How do I get rid of the watermark?

We’re looking into it as a future option.

Q: Can you delete old avatars?

Yes. Click on the avatar and tap the three dots in the top right of your screen, then select “Delete”.

Q: Can I provide feedback?

Of course! Send feedback to hi@getsway.app or submit your feedback here.

Q: Why is my face blurry?

Sometimes the recording of your avatar isn’t in the best light -- use a plain background, wear solid clothes, and put your hair up! Try re-recording and let us know if that makes it better!

Q: Why is it taking so long to make my dance?

Good moves take time! To get you the perfect dance video wait a few minutes while we perfect it.

Q: Why is my avatar or video stuck?

This typically happens when the app is closed before the avatar is uploaded or when your internet connection is slow. You will most likely need to delete and re-upload your avatar.

Q: Why can’t I upload a video from my camera roll for my avatar?

At the moment we only support upload by camera but are working hard to support uploading videos directly into the app!

Q: Why isn’t the Sway Keyboard working?

If you are unable to access the Sway Keyboard, make sure you are logged into the app on your device and then try using the Sway Keyboard again!

Q: I enabled the Sway Keyboard in Settings but can’t find it on my phone’s keyboard. What do I do?

To access the keyboard, hold down the globe icon in the bottom left of your keyboard and select “SwayKeyboard - Sway”. From there you can select a Sticker, GIF, or Remix to send directly from your Sway account.

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