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FAQs

by Sway Team
Updated May 2020

Q: How do I download this app?

Download it here or search “Sway: Magic Dance” in the app store.

Q: How do I create an account?

You can create an account using your personal email or by using Apple, Google, or Facebook login.

Q: How does the app work?

Record yourself or a friend for 30 seconds, upload any photo or videos, apply filters and watch yourself dance like never before! Once you’re done creating your dance, remix it however you want and share your video with friends across all your favorite social platforms like Instagram, Snapchat, and TikTok!

Q: How can I share with my friends?

Once you’re done creating your videos, hit “Share” and post your dance directly to other platforms, or hit “Share” > “Save” to save the video to your camera roll.

Q: How do I create a character?

To make a new avatar, tap “Explore" on the bottom of the tab bar. On the top, there's a button that allows you to contribute new characters to the community.

Q: How do I create a video?

Tap the + button on the bottom of the tab bar. Or tap the "remix" button in any video.

Q: How do I use the Sway Keyboard?

Go to your iPhone’s Settings, select “Sway” > “Keyboards” > Enable “SwayKeyboard” and Enable “Allow Full Access”. To access the keyboard, hold down the globe icon in the bottom left of your keyboard and select “SwayKeyboard - Sway”. From there you can select a Sticker, GIF, or Remix to send directly from your Sway account!

Q: Are my videos private?

Tap "hold" any video will bring up the privacy option.

Q: How do I swap the background?

Tap the + button on the bottom of the screen. Create a video by swiping to the "normal" mode on the bottom of the screen and then tap on the "Background" button on the right.

Q: Why do you have to be 13 to use Sway?

Users need to be 13 years old to use Sway because of the Children's Online Privacy Protection Act. In the EU, users need to be 16 years old.

Q: How do I get rid of the watermark?

We’re looking into it as a future option.

Q: Can you delete old characters?

Yes. Go to your profile and tap + hold any character you own. And select select “Delete”.

Q: Why is my face blurry?

Sometimes the recording of your character isn’t in the best light -- use a plain background, wear solid clothes, and put your hair up! Try re-recording and let us know if that makes it better!

Q: Why is it taking so long to make my dance?

Good moves take time! To get you the perfect dance video wait a few minutes while we perfect it.

Q: Why is my character or video stuck?

This typically happens when the app is closed before the character is uploaded or when your internet connection is slow. You will most likely need to delete and re-upload your character.

Q: Why isn’t the Sway Keyboard working?

If you are unable to access the Sway Keyboard, make sure you are logged into the app on your device and then try using the Sway Keyboard again!

Q: I enabled the Sway Keyboard in Settings but can’t find it on my phone’s keyboard. What do I do?

To access the keyboard, hold down the globe icon in the bottom left of your keyboard and select “SwayKeyboard - Sway”. From there you can select a Sticker, GIF, or Remix to send directly from your Sway account.

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